House Visit Policies

At Craig's Canines, I aim to keep visits: smooth, predictable, and stress-free for both you and your pets.

These policies help ensure I can give every client reliable, on-time service.

Late add-on fee

All house visit requests should be made at least 24 hours in advance to ensure we can accommodate your schedule.

• Requests made 12–24 hours before the scheduled visit will incur a $10 late add-on fee

• Requests made 2–12 hours before the scheduled visit will incur a $15 late add-on fee

• Requests made under 2 hours before the scheduled visit will incur a $25 late add-on fee

  Fees apply per visit, per occurrence, and are in addition to your base rate. Late add-ons are subject to availability and may not always be possible depending on location and the day's schedule. This fee helps cover the additional time and scheduling required to accommodate last-minute requests. We appreciate your understanding and encourage early booking to guarantee your visit slot.

Standard visits (non-holiday)

• Cancellations must be made at least 24 hours in advance

• Cancellations made 12–24 hours before the scheduled visit will incur a 50% cancellation fee

• Cancellations made under 12 hours before the scheduled visit will incur a 100% cancellation fee

• No-shows without any prior notice will be charged the full visit fee

Holiday visits (peak times)

A visit is considered a holiday visit if it falls within a posted holiday surcharge window.

• Cancellations must be made at least 48 hours in advance

• Cancellations made with less than 48 hours' notice will incur a 100% cancellation fee

• No-shows during holiday periods will be charged the full visit fee

Holiday late add-on fees:

• Requests made 12–24 hours before the scheduled visit will incur a $15 late add-on fee

• Requests made 2–12 hours before the scheduled visit will incur a $20 late add-on fee

• Requests made under 2 hours before the scheduled visit will incur a $30 late add-on fee

Medication policy

Craig's Canines can administer oral medications and topical treatments during house visits.

Please ensure all medications are in their original labeled container with clear written instructions left accessible in the home.

Craig's Canines is not certified to administer injections of any kind, including insulin.

Pets requiring injection-based medication cannot be accommodated at this time.

If you have questions about whether your pet's medication can be administered during a visit, please reach out before booking.

Pet behavior & safety

Craig's Canines reserves the right to contact you if a pet displays extreme aggression or poses a safety risk during a visit.

In the rare case that a pet becomes unmanageable and you are unreachable, Craig's Canines reserves the right
to end the visit early.

We strongly encourage all clients to remain reachable during scheduled visit times.